Madeline Haydon had a lot of demands when it came to coffee creamer. First, it had to be dairy-free, since she’s lactose intolerant. It also had to be rich, creamy, unsweetened, and downright delicious. But finding nothing that met her criteria on the market, she decided to make her own. Read on to find out how nutpods landed their biggest deal to date — 950 Publix stores — after adding their products to RangeMe.

Aw, nuts.
“There must be something better than this.”

That was Madeline Haydon’s thought while dining out one night in Lake Tahoe. She had asked the waitress for something non-dairy and non-soy based to put in her coffee and received a jar of shelf-stable, artificial powdered coffee creamer. Sure, it met her requirements, but it certainly did not meet her expectations.

Tinkering with her own coconut almond milk recipe at home, Haydon realized she might have a hit on her hands. In 2013 she launched a Kickstarter campaign to test her theory.

“She wanted to identify if there was actual demand,” says Michele Silbey, senior marketing manager for nutpods. “Was it just her who wanted this type of product or was there market demand?” It turns out there was demand in spades. In less than a month, the campaign had raised its initial funds, and Hayden researched commercializing the recipe she’d concocted at home.

In 2015, the company started selling on Amazon to reach all of those Kickstarter backers—and then some. They launched their shelf-stable dairy-free coffee creamers in two flavors, original and French vanilla, and quickly added a third, hazelnut. The plant-based product was a hit with vegetarians, vegans, and those following the Whole30 diet. But because the products are also unsweetened, they have been a hit with those following a keto lifestyle, or who have diabetes, or who just want to reduce the amount of sugar in their diets.

“We have three SKUs of creamer and we worked hard to get those right,” says Silbey. “We want to bring our customers the best experience they can have with the products we offer.”

Selling its products online at the start, along with the robust social media strategy it employs has allowed nutpods the ability to test markets, see where their customers were, and glean a lot of data that has better equipped them to tackle more traditional brick-and-mortar retailers, Silbey notes. “We can say we’re strong in a certain region, and we have customers that already know us. It’s not like we’re a truly green brand that nobody knows of going into retail. We have consumer awareness already.”

Going public with Publix
With its success in e-commerce, the Seattle-based company was eager to expand their business. They’d grown their team from five to 20 people and signed up for RangeMe as a way to identify new potential contacts and get in touch with new retailers. What they weren’t expecting was a simple message exchange to land them on the shelves of a major, regional retailer.

Once on RangeMe, nutpods received a sample request from a category manager at Publix, says Mark Nunn, vice president of sales for nutpods. After they sent samples out, the category manager referred them to work with their distribution partner.

“I worked closely with the distributor’s account manager to secure planograms,” Nunn explains. “We were already set up as a vendor with the distributor, so we just needed to set up new distribution points to work with Publix.” Publix took on three SKUs of the shelf-stable creamers in 950 of its stores, Nunn says.

Going forth and going nuts
nutpods is eager to capitalize on the growth it has seen thus far, and 2018 is shaping up to help them do just that. The company has launched a line of fresh products and continues to build out its distribution in natural as well as conventional grocery markets, says Nunn. Sound a bit nutty? Not at all—with a great product on hand and a deal with a major retailer, nutpods is poised for success.

Louise Littig

Louise is a customer success and marketing strategist who helps companies build out their customer experience. As the Customer Engagement Manager, Louise enjoys working with brands to help them get discovered on RangeMe. During her free time, you can find Louise cooking (and eating) her way through cookbooks.

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