{"id":6951,"date":"2020-08-26T07:41:00","date_gmt":"2020-08-26T15:41:00","guid":{"rendered":"https:\/\/www.rangeme.com\/blog\/?p=6951"},"modified":"2021-10-06T15:15:42","modified_gmt":"2021-10-06T23:15:42","slug":"e-commerce-explosion-revamps-retail","status":"publish","type":"post","link":"https:\/\/www.rangeme.com\/blog\/e-commerce-explosion-revamps-retail\/","title":{"rendered":"E-Commerce Explosion Revamps Retail"},"content":{"rendered":"\n<p class=\"has-drop-cap\">The 2020s will be a digital decade for retail. That\u2019s because this year\u2019s COVID-19 pandemic catapulted global e-commerce into the future to bring the shopping mall to us.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<p>E-commerce sales soared 55% year-over-year for January to July, reaching $434.5 billion, after brick-and-mortar stores and shopping malls stayed shut for months. <span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_1');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_1');\" ><sup id=\"footnote_plugin_tooltip_6951_1_1\" class=\"footnote_plugin_tooltip_text\">1<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_1\" class=\"footnote_tooltip\">\u00a0Crets, Stephanie. Online sales taper off in July as retail stores reopen. Digital Commerce 360. August 11, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_1').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_1', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> In May alone, total online spending hit $82.5 billion, up 77% year-over-year.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_2');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_2');\" ><sup id=\"footnote_plugin_tooltip_6951_1_2\" class=\"footnote_plugin_tooltip_text\">2<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_2\" class=\"footnote_tooltip\">Koetsier, John. COVID-19 Accelerated E-Commerce Growth \u20184 To 6 Years\u2019. Forbes. June 12, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_2').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_2', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> According to Adobe, it normally would have taken four to six years to earn May\u2019s figures if e-commerce had remained at its comparatively sluggish pre-pandemic growth rate.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_3');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_3');\" ><sup id=\"footnote_plugin_tooltip_6951_1_3\" class=\"footnote_plugin_tooltip_text\">3<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_3\" class=\"footnote_tooltip\">Koetsier, John. COVID-19 Accelerated E-Commerce Growth \u20184 To 6 Years\u2019. Forbes. June 12, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_3').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_3', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<p>The e-commerce boom has forced retail and <a href=\"https:\/\/www.rangeme.com\/blog\/what-you-need-to-know-about-the-cpg-industry\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">consumer packaged goods (CPG)<\/a> companies to rethink how to move forward. For many of them, adopting e-commerce best practices will influence whether their business survives by staying relevant.\u00a0<\/p>\n\n\n\n<p>Let\u2019s see how e-commerce is shaping the <a href=\"https:\/\/www.rangeme.com\/blog\/covid19-impact-the-state-and-future-of-the-supply-chain\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">retail supply chain<\/a> and how retail companies can adapt, and how buyers can discover in-demand products and e-commerce capable brands.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>COVID-19 ignites e-commerce growth<\/strong><\/h2>\n\n\n\n<p>This year e-commerce evolved into a more familiar habit, as 58% of shoppers reported shopping online for products they would usually buy in-store.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_4');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_4');\" ><sup id=\"footnote_plugin_tooltip_6951_1_4\" class=\"footnote_plugin_tooltip_text\">4<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_4\" class=\"footnote_tooltip\">Haggerty, Maria. 6 Things Retailers Need to Know About How COVID-19 Has Impacted Consumers\u2019 Online Shopping Behavior. Total Retail. August 3, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_4').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_4', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> Also, 31% of shoppers bought directly from brands in the spring when Amazon reduced its shipment of non-essential products pushing many consumers to seek online alternatives.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_5');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_5');\" ><sup id=\"footnote_plugin_tooltip_6951_1_5\" class=\"footnote_plugin_tooltip_text\">5<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_5\" class=\"footnote_tooltip\">Haggerty, Maria. 6 Things Retailers Need to Know About How COVID-19 Has Impacted Consumers\u2019 Online Shopping Behavior. Total Retail. August 3, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_5').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_5', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> <\/p>\n\n\n\n<p>During the pandemic, consumers made more<em> <\/em>online purchases in these top categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Home goods (45%)<\/li><li>Clothing (29%)<\/li><li>Electronics (25%)<\/li><li>Beauty\/cosmetics (22%)<\/li><li>Accessories (20%)<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_6');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_6');\" ><sup id=\"footnote_plugin_tooltip_6951_1_6\" class=\"footnote_plugin_tooltip_text\">6<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_6\" class=\"footnote_tooltip\">Haggerty, Maria. 6 Things Retailers Need to Know About How COVID-19 Has Impacted Consumers\u2019 Online Shopping Behavior. Total Retail. August 3, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_6').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_6', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/li><\/ul>\n\n\n\n<p>E-grocery also jumped forward. U.S. online sales of groceries for delivery and pickup hit a record $7.2 billion in June, up 9% over May.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_7');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_7');\" ><sup id=\"footnote_plugin_tooltip_6951_1_7\" class=\"footnote_plugin_tooltip_text\">7<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_7\" class=\"footnote_tooltip\">\u00a0The coronavirus pandemic lifts global online grocery sales. Digital Commerce 360. July 20, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_7').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_7', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> Due to the pandemic, more U.S. households ordered groceries online and the e-grocery order frequency rose.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_8');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_8');\" ><sup id=\"footnote_plugin_tooltip_6951_1_8\" class=\"footnote_plugin_tooltip_text\">8<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_8\" class=\"footnote_tooltip\">\u00a0Online grocery sales keep growing as the coronavirus pandemic continues. Digital Commerce 360. July 8, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_8').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_8', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> Tech-savvy grocer Kroger\u2019s online sales grew 92% year-over-year in its fiscal first quarter 2020 ended May 23.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_9');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_9');\" ><sup id=\"footnote_plugin_tooltip_6951_1_9\" class=\"footnote_plugin_tooltip_text\">9<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_9\" class=\"footnote_tooltip\">\u00a0The coronavirus pandemic lifts global online grocery sales. Digital Commerce 360. July 20, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_9').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_9', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>E-commerce shows no signs of slowing down<\/strong><\/h2>\n\n\n\n<p>Consumers appear to value the convenience, time savings, and ease of e-commerce. Studies found that, over the long term, 45% of online shoppers don\u2019t expect their shopping habits to change and 31% expect to make more online purchases than they did before COVID-19.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_10');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_10');\" ><sup id=\"footnote_plugin_tooltip_6951_1_10\" class=\"footnote_plugin_tooltip_text\">10<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_10\" class=\"footnote_tooltip\">Haggerty, Maria. 6 Things Retailers Need to Know About How COVID-19 Has Impacted Consumers\u2019 Online Shopping Behavior. Total Retail. August 3, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_10').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_10', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> In response to e-commerce demand, the level<strong> <\/strong>of buy online, pick-up in store (BOPIS) service grew by 195% year-over-year in May.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_11');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_11');\" ><sup id=\"footnote_plugin_tooltip_6951_1_11\" class=\"footnote_plugin_tooltip_text\">11<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_11\" class=\"footnote_tooltip\">\u00a0Koetsier, John. COVID-19 Accelerated E-Commerce Growth \u20184 To 6 Years\u2019. Forbes. June 12, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_11').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_11', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> Curbside pickup at stores rose 208% between April 1 and 20 compared to the same period in 2019.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_12');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_12');\" ><sup id=\"footnote_plugin_tooltip_6951_1_12\" class=\"footnote_plugin_tooltip_text\">12<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_12\" class=\"footnote_tooltip\">\u00a0Curbside Pickup at Retail Stores Increase 208% During Coronavirus Pandemic. Supply &amp; Demand Chain Executive. May 1, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_12').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_12', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>While BOPIS was a niche delivery option pre-pandemic,<\/em> <em>it is fast becoming the delivery method of choice.<\/em><span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_13');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_13');\" ><sup id=\"footnote_plugin_tooltip_6951_1_13\" class=\"footnote_plugin_tooltip_text\">13<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_13\" class=\"footnote_tooltip\"> Koetsier, John. COVID-19 Accelerated E-Commerce Growth \u20184 To 6 Years\u2019. Forbes. June 12, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_13').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_13', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p><cite>Forbes<\/cite><\/blockquote>\n\n\n\n<p>Some retailers have turned to micro-fulfillment.<strong> <\/strong><a href=\"https:\/\/www.rangeme.com\/whole-foods-landing\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Whole Foods<\/a> and Kroger temporarily shut key urban store locations to boost e-commerce efficiency. Only employees are allowed in these dark stores, which the retailers strategically use for faster digital product picking and fulfillment.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_14');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_14');\" ><sup id=\"footnote_plugin_tooltip_6951_1_14\" class=\"footnote_plugin_tooltip_text\">14<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_14\" class=\"footnote_tooltip\">\u00a0Weissman, Cale Guthrie. Inside grocery\u2019s big transformation. Modern Retail. April 30, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_14').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_14', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<p>To manage a marked increase in <a href=\"https:\/\/www.rangeme.com\/blog\/as-e-commerce-soars-so-do-product-returns\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">online returns<\/a>, cosmetics giant <a href=\"https:\/\/www.rangeme.com\/sephora\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Sephora<\/a> doubled its returns period to 60 days, and promised to destroy all returned merchandise to keep employees and consumers safe.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_15');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_15');\" ><sup id=\"footnote_plugin_tooltip_6951_1_15\" class=\"footnote_plugin_tooltip_text\">15<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_15\" class=\"footnote_tooltip\">\u00a0Perez, US e-commerce sales to jump 18% in 2020, but not enough to offset retail\u2019s decline. TechCrunch. June 8, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_15').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_15', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> <span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_16');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_16');\" ><sup id=\"footnote_plugin_tooltip_6951_1_16\" class=\"footnote_plugin_tooltip_text\">16<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_16\" class=\"footnote_tooltip\">\u00a0Greene, Jay and Abha Bhattarai. Amazon\u2019s virus stumbles have been a boon for Walmart and Target. The Washington Post. July 30, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_16').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_16', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<p>Given e-commerce\u2019s remarkable momentum, Adobe predicts 2020 online sales will surpass 2019 total online sales by October 5 \u2013 ahead of the 2020 holiday sales season.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_17');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_17');\" ><sup id=\"footnote_plugin_tooltip_6951_1_17\" class=\"footnote_plugin_tooltip_text\">17<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_17\" class=\"footnote_tooltip\">\u00a0Crets, Stephanie. Online sales taper off in July as retail stores reopen. Digital Commerce 360. August 11, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_17').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_17', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Retailers transform their e-commerce strategies<\/strong><\/h2>\n\n\n\n<p>The pandemic has pressured retailers to invest in e-commerce to satisfy consumers\u2019 expectations of omnichannel options, convenience, and speed. Here are some examples of how retailers have changed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/www.rangeme.com\/amazon\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\"><strong>Amazon<\/strong><\/a><\/h3>\n\n\n\n<p>The e-commerce leader currently holds 38% market share by US e-commerce sales and it earned a 40% jump in Q2 revenue.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_18');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_18');\" ><sup id=\"footnote_plugin_tooltip_6951_1_18\" class=\"footnote_plugin_tooltip_text\">18<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_18\" class=\"footnote_tooltip\">\u00a0Perez, US e-commerce sales to jump 18% in 2020, but not enough to offset retail\u2019s decline. TechCrunch. June 8, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_18').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_18', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_19');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_19');\" ><sup id=\"footnote_plugin_tooltip_6951_1_19\" class=\"footnote_plugin_tooltip_text\">19<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_19\" class=\"footnote_tooltip\">\u00a0Greene, Jay and Abha Bhattarai. Amazon\u2019s virus stumbles have been a boon for Walmart and Target. The Washington Post. July 30, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_19').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_19', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> By mid-April, Amazon announced it was hiring 175,000 workers to keep up with heightened demand.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_20');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_20');\" ><sup id=\"footnote_plugin_tooltip_6951_1_20\" class=\"footnote_plugin_tooltip_text\">20<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_20\" class=\"footnote_tooltip\">\u00a0Welch, Chris. Amazon puts new Amazon Fresh and Whole Foods delivery customers on waitlist amid surging demand. The Verge. April 13, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_20').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_20', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script>\u00a0Its pandemic response plan included a $4 billion reinvestment of its operating profit and 150 process changes to boost supply chain safety and efficiency.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_21');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_21');\" ><sup id=\"footnote_plugin_tooltip_6951_1_21\" class=\"footnote_plugin_tooltip_text\">21<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_21\" class=\"footnote_tooltip\">Nickelsburg, Monica. Amazon will pay $500M in bonuses to workers powering the company through the pandemic. GeekWire. June 29, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_21').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_21', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> Vertical integration helped Amazon deliver 66% of its own packages in July (vs 54% in July 2019), giving the company more control over its end-to-end e-commerce strategy.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_22');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_22');\" ><sup id=\"footnote_plugin_tooltip_6951_1_22\" class=\"footnote_plugin_tooltip_text\">22<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_22\" class=\"footnote_tooltip\">Holland, Frank. Amazon is delivering nearly two-thirds of its own packages as e-commerce continues pandemic boom. CNBC. August 13, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_22').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_22', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/www.rangeme.com\/walmart\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\"><strong>Walmart<\/strong><\/a><\/h3>\n\n\n\n<p>The retail giant is poised to surpass eBay as the second largest e-commerce retailer in the U.S., behind Amazon, as its e-commerce sales will rise by more than 35% in 2020.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_23');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_23');\" ><sup id=\"footnote_plugin_tooltip_6951_1_23\" class=\"footnote_plugin_tooltip_text\">23<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_23\" class=\"footnote_tooltip\">\u00a0Perez, US e-commerce sales to jump 18% in 2020, but not enough to offset retail\u2019s decline. TechCrunch. June 8, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_23').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_23', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> Walmart partnered with e-commerce shopping platform Shopify to boost its reach and online variety by adding 1,200 Shopify sellers to Walmart\u2019s marketplace this year.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_24');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_24');\" ><sup id=\"footnote_plugin_tooltip_6951_1_24\" class=\"footnote_plugin_tooltip_text\">24<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_24\" class=\"footnote_tooltip\">\u00a0Perez, Sarah. Walmart partners with Shopify to expand its online marketplace. TechCrunch. June 15, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_24').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_24', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> The new Walmart+ subscription service will launch soon, which will include benefits like same-day delivery and early access to product deals.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_25');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_25');\" ><sup id=\"footnote_plugin_tooltip_6951_1_25\" class=\"footnote_plugin_tooltip_text\">25<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_25\" class=\"footnote_tooltip\">\u00a0Del Rey, Jason. Walmart has again delayed the launch of its Amazon Prime competitor Walmart+. Vox. August 4, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_25').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_25', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script> Walmart also collaborates with RangeMe to source products <a href=\"https:\/\/help.rangeme.com\/hc\/en-us\/articles\/360020205373-Walmart-Open-Call-Frequently-Asked-Questions-\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Made in the USA<\/a> to support domestic suppliers and local communities, and give online shoppers more choice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/www.rangeme.com\/target\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\"><strong>Target<\/strong><\/a><\/h3>\n\n\n\n<p>Target earned digital sales growth that the chain didn\u2019t expect until three years from now. The retailer efficiently ships goods directly from its retail outlets, boosting agility and the speed of online fulfillment. During the quarter ended May 3, 80% of digital sales were fulfilled from Target stores.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_26');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_26');\" ><sup id=\"footnote_plugin_tooltip_6951_1_26\" class=\"footnote_plugin_tooltip_text\">26<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_26\" class=\"footnote_tooltip\">\u00a0Back, Aaron. Target Hits on Winning Formula Amid Covid Pandemic. The Wall Street Journal. August 10, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_26').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_26', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Home Depot<\/strong><\/h3>\n\n\n\n<p>To boost e-commerce speed, the home renovation retailer will open three new distribution centers in Georgia, as \u201ccustomers expect to shop whenever, wherever and however they want.\u201d The warehouses will help the chain expand same-day and next-day delivery capabilities to 90% of the U.S. population.<span class=\"footnote_referrer\"><a role=\"button\" tabindex=\"0\" onclick=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_27');\" onkeypress=\"footnote_moveToReference_6951_1('footnote_plugin_reference_6951_1_27');\" ><sup id=\"footnote_plugin_tooltip_6951_1_27\" class=\"footnote_plugin_tooltip_text\">27<\/sup><\/a><span id=\"footnote_plugin_tooltip_text_6951_1_27\" class=\"footnote_tooltip\">Anderson, George. Home Depot and Lowe\u2019s are in a race against time and each other. RetailWire. August 14, 2020.<\/span><\/span><script type=\"text\/javascript\"> jQuery('#footnote_plugin_tooltip_6951_1_27').tooltip({ tip: '#footnote_plugin_tooltip_text_6951_1_27', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top right', relative: true, offset: [10, 10], });<\/script><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>E-commerce&#8217;s transformation of the CPG industry<\/strong><\/h2>\n\n\n\n<p>The e-commerce boom has inspired tech titans Facebook and Google to get in on the online shopping action. The launch of social commerce platforms like Facebook Shop, <a href=\"https:\/\/www.rangeme.com\/blog\/instagram-means-retail-business\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Instagram<\/a> Shop and Google\u2019s Shoploop proves the future of retail is digital, as consumers spend more time and money online.<br><br>More retail buyers are now using online retail industry solutions to discover popular and innovative products, and connect with online-ready suppliers.<br><br>Overall, e-commerce has evolved into a retail essential. Consumers now expect safe, reliable and convenient shopping options, especially in a pandemic. In response, more retail companies are investing in e-commerce to deliver more robust, efficient service and earn shoppers\u2019 loyalty. To improve speed-to-market, retail buyers can use digital solutions to efficiently discover in-demand products, delight consumers and gain an edge as the retail industry evolves online.\u00a0<\/p>\n<div class=\"speaker-mute footnotes_reference_container\"> <div class=\"footnote_container_prepare\"><p><span role=\"button\" tabindex=\"0\" class=\"footnote_reference_container_label pointer\" onclick=\"footnote_expand_collapse_reference_container_6951_1();\">&#x202F;<\/span><span role=\"button\" tabindex=\"0\" class=\"footnote_reference_container_collapse_button\" style=\"\" onclick=\"footnote_expand_collapse_reference_container_6951_1();\">[<a id=\"footnote_reference_container_collapse_button_6951_1\">+<\/a>]<\/span><\/p><\/div> <div id=\"footnote_references_container_6951_1\" style=\"display: none;\"><table class=\"footnotes_table footnote-reference-container\"><caption class=\"accessibility\">References<\/caption> <tbody> \r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi\" ><a id=\"footnote_plugin_reference_6951_1_1\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_1');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>1,<\/a> <a id=\"footnote_plugin_reference_6951_1_17\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_17');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>17<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Crets, Stephanie. Online sales taper off in July as retail stores reopen. Digital Commerce 360. August 11, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi\" ><a id=\"footnote_plugin_reference_6951_1_2\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_2');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>2,<\/a> <a id=\"footnote_plugin_reference_6951_1_3\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_3');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>3<\/a><\/th> <td class=\"footnote_plugin_text\">Koetsier, John. COVID-19 Accelerated E-Commerce Growth \u20184 To 6 Years\u2019. Forbes. June 12, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi\" ><a id=\"footnote_plugin_reference_6951_1_4\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_4');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>4,<\/a> <a id=\"footnote_plugin_reference_6951_1_5\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_5');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>5,<\/a> <a id=\"footnote_plugin_reference_6951_1_6\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_6');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>6,<\/a> <a id=\"footnote_plugin_reference_6951_1_10\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_10');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>10<\/a><\/th> <td class=\"footnote_plugin_text\">Haggerty, Maria. 6 Things Retailers Need to Know About How COVID-19 Has Impacted Consumers\u2019 Online Shopping Behavior. Total Retail. August 3, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi\" ><a id=\"footnote_plugin_reference_6951_1_7\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_7');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>7,<\/a> <a id=\"footnote_plugin_reference_6951_1_9\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_9');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>9<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0The coronavirus pandemic lifts global online grocery sales. Digital Commerce 360. July 20, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_8');\"><a id=\"footnote_plugin_reference_6951_1_8\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>8<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Online grocery sales keep growing as the coronavirus pandemic continues. Digital Commerce 360. July 8, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_11');\"><a id=\"footnote_plugin_reference_6951_1_11\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>11<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Koetsier, John. COVID-19 Accelerated E-Commerce Growth \u20184 To 6 Years\u2019. Forbes. June 12, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_12');\"><a id=\"footnote_plugin_reference_6951_1_12\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>12<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Curbside Pickup at Retail Stores Increase 208% During Coronavirus Pandemic. Supply &amp; Demand Chain Executive. May 1, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_13');\"><a id=\"footnote_plugin_reference_6951_1_13\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>13<\/a><\/th> <td class=\"footnote_plugin_text\"> Koetsier, John. COVID-19 Accelerated E-Commerce Growth \u20184 To 6 Years\u2019. Forbes. June 12, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_14');\"><a id=\"footnote_plugin_reference_6951_1_14\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>14<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Weissman, Cale Guthrie. Inside grocery\u2019s big transformation. Modern Retail. April 30, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi\" ><a id=\"footnote_plugin_reference_6951_1_15\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_15');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>15,<\/a> <a id=\"footnote_plugin_reference_6951_1_18\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_18');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>18,<\/a> <a id=\"footnote_plugin_reference_6951_1_23\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_23');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>23<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Perez, US e-commerce sales to jump 18% in 2020, but not enough to offset retail\u2019s decline. TechCrunch. June 8, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi\" ><a id=\"footnote_plugin_reference_6951_1_16\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_16');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>16,<\/a> <a id=\"footnote_plugin_reference_6951_1_19\" class=\"footnote_backlink\" onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_19');\"><span class=\"footnote_index_arrow\">&#8593;<\/span>19<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Greene, Jay and Abha Bhattarai. Amazon\u2019s virus stumbles have been a boon for Walmart and Target. The Washington Post. July 30, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_20');\"><a id=\"footnote_plugin_reference_6951_1_20\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>20<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Welch, Chris. Amazon puts new Amazon Fresh and Whole Foods delivery customers on waitlist amid surging demand. The Verge. April 13, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_21');\"><a id=\"footnote_plugin_reference_6951_1_21\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>21<\/a><\/th> <td class=\"footnote_plugin_text\">Nickelsburg, Monica. Amazon will pay $500M in bonuses to workers powering the company through the pandemic. GeekWire. June 29, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_22');\"><a id=\"footnote_plugin_reference_6951_1_22\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>22<\/a><\/th> <td class=\"footnote_plugin_text\">Holland, Frank. Amazon is delivering nearly two-thirds of its own packages as e-commerce continues pandemic boom. CNBC. August 13, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_24');\"><a id=\"footnote_plugin_reference_6951_1_24\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>24<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Perez, Sarah. Walmart partners with Shopify to expand its online marketplace. TechCrunch. June 15, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_25');\"><a id=\"footnote_plugin_reference_6951_1_25\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>25<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Del Rey, Jason. Walmart has again delayed the launch of its Amazon Prime competitor Walmart+. Vox. August 4, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_26');\"><a id=\"footnote_plugin_reference_6951_1_26\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>26<\/a><\/th> <td class=\"footnote_plugin_text\">\u00a0Back, Aaron. Target Hits on Winning Formula Amid Covid Pandemic. The Wall Street Journal. August 10, 2020.<\/td><\/tr>\r\n\r\n<tr class=\"footnotes_plugin_reference_row\"> <th scope=\"row\" class=\"footnote_plugin_index_combi pointer\"  onclick=\"footnote_moveToAnchor_6951_1('footnote_plugin_tooltip_6951_1_27');\"><a id=\"footnote_plugin_reference_6951_1_27\" class=\"footnote_backlink\"><span class=\"footnote_index_arrow\">&#8593;<\/span>27<\/a><\/th> <td class=\"footnote_plugin_text\">Anderson, George. Home Depot and Lowe\u2019s are in a race against time and each other. RetailWire. 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